Introduction to IT Support

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Introduction to IT Support

Thebarton Senior College (RTO 40117)

Duration: Ten weeks


10 Stage 1 Credits

Description
Units
Pathways
Entry Requirements
Course Description

This course has been developed for students who wish to gain skills and knowledge required to provide advice and support to clients including technical support information. Students will also learn the client service skills for providing frontline technical support and skills to extend critical and creative thinking to generate solutions for workplace problems in a team environment.

This course also provides the required skills and knowledge to engage in a basic, ongoing review and research of industry-specific technologies to identify and apply ICT technologies and techniques to improve aspects of an organisation's activities.

Units

Units
ICTSAS211 Develop solutions for basic ICT malfunctions and problems
ICTSAS212 Record the requirements of client support requests
ICTICT219 Interact and resolve queries with ICT clients
BSBCRT201 Develop and apply thinking and problem solving skills

Pathways

This course is an introductory course for students who want to work within ICT environments to provide frontline technical support, diagnose technical problems and determine solutions.

Entry Requirements

There are no pre-requisites for this course specified in the training package. Students must satisfy the school admission requirements and achieve satisfactory results in a language, literacy and numeracy assessment.