BSB20115 Certificate II in Business

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BSB20115 Certificate II in Business

Thebarton Senior College (RTO 40117)


Duration: One semester or one year

50 Stage 1 Credits

Entry Requirements
Course Description

This course provides students with basic skills and knowledge to perform a variety of routine administrative tasks, such as providing customer service, handling data and information, using business technology, producing documents and working with others.

Students work in a simulated environment to respond to day-to-day challenges and apply their skills to real workplace situations. This course invests in the development of transferable knowledge and skills which can be applied to diverse business environments and circumstances. 


Core Unit
BSBWHS201 Contribute to the health and safety of self and others

Elective Units
BSBCUS201 Deliver a service to customers
BSBINM201 Process and maintain workplace information
BSBINM202 Handle mail
BSBCMM201 Communicate in the workplace
BSBWOR202 Organise and complete daily work activities
BSBWOR203 Work effectively with others
BSBWOR204 Use business technology
BSBITU112 Develop keyboard skills
BSBITU111 Operate a personal digital device
BSBITU211 Produce digital text documents
BSBIND201 Work effectively in a business environment


Students completing this course may undertake further studies at Certificate III level and/or seek employment as clerical assistants, receptionists, customer service and administration assistants and other junior roles in the business services industry.

Entry Requirements

There are no pre-requisites for this course specified in the training package; however, students must satisfy the school admission requirements and achieve satisfactory results in a language, literacy and numeracy assessment.