BSB20120 Certificate II in Workplace Skills

This course has been designed for students to gain foundational business skills that are valued across a range of industries. It will prepare them for their first job as an administrative assistant or confidently return to the workforce with up-to-date technology and communication skills. Students will gain practical experience and develop specialist skills that gives them a competitive edge in the job market.

Administrative support includes a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. This course will help students understand the role and responsibility of administration support. These skills will enable students to perform a range of routine administrative tasks including WHS processes, customer service, information management, interpersonal communication, word processing, computing and work practices.