BSB20120 Certificate II in Workplace Skills

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BSB20120 Certificate II in Workplace Skills

Thebarton Senior College (RTO 40117)


Duration: One year

40 Stage 1 Credits

Entry Requirements
Course Description

This course has been designed to provide students with the skills and knowledge to work in a variety of entry-level Business Services job roles such as junior administrative positions. It is designed to help develop the necessary skills in preparation for work for individuals who have not yet entered the workforce.

These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. This course will help students understand the role and responsibility of administration support. These skills will enable students to perform a range of routine administrative tasks including WHS processes, customer service, information management, interpersonal communication, word processing, computing and work practices.


Core Units
BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others

Elective Units
BSBCRT201 Develop and apply thinking and problem solving skills
BSBTEC101 Operate digital devices
BSBTEC201 Use business software applications
BSBTEC202 Use digital technologies to communicate in a work environment
BSBOPS203 Deliver a service to customers


Students completing this course may undertake further studies at Certificate III level and/or seek employment as clerical assistants, receptionists, customer service and administration assistants and other junior roles in the business services industry.

Entry Requirements

There are no pre-requisites for this course specified in the training package; however, students must satisfy the school admission requirements and achieve satisfactory results in a language, literacy and numeracy assessment.