This course prepares students to work in a range of clerical and administrative support roles. It covers key interpersonal and technical skills to work effectively in a business environment and to apply some discretion and judgement to work under limited guidance and supervision.
Students deepen their knowledge and skills in relation to routine business processes and practices to be able to provide some technical advice and support to a team. They produce a range of documents to support business operations and further develop their communication and customer service skills.
This course also uses a simulated environment where students respond to day-to-day challenges and apply their knowledge and skills to real workplace situations. They work under limited supervision to enable the development of their initiative, planning and organisation skills.